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Eric.Zinn


A Painful Lesson about Band-Aids

April 24, 2009
Treatment-by-band-aid

Edited by: Narottam Regmi Some important lessons come from highly technical issues; in other cases, we learn painful lessons from simple mistakes. This is a story about the latter. The Problem I was working on a new project when I was called for a meeting. Apparently someone was looking through the log files of...
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Implementing ITIL

April 9, 2009
Kompass

Implementing ITIL in One Easy Step As a consultant one of the things I do is recommend that organizations look to ITIL for guidance as they develop their internal IT governance solutions and operations processes.  While this is not a particularly stunning revelation to most organizations, what is stunning is that I classify it...
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